top of page
Frequently Asked Questions.
Expert Answers for Extraordinary Events.
Planning an event in Utah shouldn't be a guessing game. From technical AV requirements in Park City to custom lighting designs in Salt Lake City, find expert answers to the most common questions about event production, equipment rentals, and logistics. Get the clarity you need to ensure your next corporate retreat, wedding, or non-profit gala is a seamless success
Frequently asked questions
What payment methods do you accept?
We accept a variety of payment methods including credit cards, PayPal, Google Pay, and Apple Pay and ACH/Wire Transfer. This flexibility ensures that you can choose the most convenient option for you. We do not charge credit card fees or ACH fees.
What is our refund policy?
Events must be paid for in full prior to the event. If you need to cancel 7-14 days in advance, we will refund any equipment rentals that were not outsourced and technician or labor fees. If within 1-7 days, we will not refund outsourced rentals, technicians, and will refund 50% of the equipment rentals. If within 24 hours, the entire event is non-refundable.
bottom of page